Before you contact us
- Open Settings → About in QShot and note the app version and build number.
- Check available device storage and confirm the required Camera, Microphone, and Photos permissions in iOS Settings.
- Try the action again after reopening QShot. Do not delete the app if it contains recordings you have not backed up.
- For TestFlight builds, use Send Beta Feedback in TestFlight to attach a screenshot and diagnostic context.
Common questions
Where are my recordings and tags stored?
In the current version, recordings, clips, projects, tag sets, marker data, and edit decisions are stored locally on your device. Global App Store 1.0 does not offer cloud sync.
Why can QShot not save to Photos?
Open iOS Settings → Apps → QShot → Photos and allow the access needed to save your selected export. Also check free storage space.
Will deleting QShot remove my recordings?
Deleting the app can remove QShot's local app data. Copies already saved in Apple Photos remain in Photos. Back up important media before deleting or reinstalling the app.
Does Global 1.0 require a QShot account?
No. Local capture, tagging, review, editing, export, and App Store purchases do not require a QShot account.
I used an earlier connected beta. How do I delete that account?
Global App Store 1.0 does not include account management. Follow the account deletion guide or email support for a verified deletion request.
Privacy and legal requests
For access, correction, deletion, privacy, accessibility, copyright, or legal questions, email [email protected]. Put the request type in the subject line. We may need to verify your identity before acting on account data.