Please include your QShot version, iPhone model, iOS version, edition, and a short description. Do not send private video unless we ask for a sample.
Before you contact us
- Open Settings > About in QShot and note the app version and build number.
- Check available storage, device temperature, and Camera, Microphone, Photos, Location, Local Network, and Motion permissions relevant to the feature.
- Reopen QShot and try again. Do not delete the app if it contains recordings you have not backed up.
- If QShot detects a crash report, you can choose whether to send it when prompted. Do not include private media unless support specifically requests it.
Common questions
Where are my recordings and tags stored?
Original recordings, clips, projects, tag sets, markers, and editing work stay on your device. The Global edition can sync account, profile, tag, Group, friend, project, recording, marker, inbox, and distribution metadata. Ordinary sync does not automatically upload original recordings.
Why can QShot not save to Photos?
Open iOS Settings > Apps > QShot > Photos and allow the access needed to save. Also check free storage and device temperature.
Will deleting QShot remove my recordings?
Deleting the app can remove QShot's local app data. Copies already saved in Apple Photos remain there. Back up important media before deleting or reinstalling the app.
Can I use QShot without an account?
Yes. Core capture, tagging, review, editing, and export work without an account. Global cloud sync, Groups, friends, inbox, and distribution require sign-in.
Why has a distributed video not arrived?
Confirm that both users are signed in, the recipient and Group are correct, and the network is available. Distribution uploads a rendered collection and may take time on slower connections. Keep the app open if a delivery is still being prepared.
How do I delete my account?
Use Settings > Account management > Delete account, or follow the account deletion guide.
China edition feedback
The China edition does not include accounts, cloud sync, Groups, friends, or cloud distribution. Use the in-app Feedback page to send a message and receive replies without creating an account.
Privacy and legal requests
For access, correction, deletion, privacy, accessibility, copyright, or legal questions, email support@qshot.one. Put the request type in the subject line. We may need to verify your identity before acting on account data.